Refund policy

Returns & Refunds

We hope you love your order from Mimimo & Co. If something isn't right, please contact us and we'll be happy to help.

Returns

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, unopened, and in its original condition and packaging.

Please contact us before sending an item back. Returns sent without prior approval may not be accepted.

For change-of-mind returns, customers are responsible for return shipping costs. Original shipping charges are non-refundable unless the item was incorrect, damaged, or defective.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery with your order number and clear photographs of the item and packaging.

If we confirm that there is a problem with your order, we'll work with you to provide an appropriate replacement, refund, or other resolution at no additional cost to you.

Items That Cannot Be Returned

For hygiene, safety, and product-quality reasons, we generally cannot accept returns of opened or used cosmetics, beauty products, food, snacks, beverages, or other consumable/perishable products.

We also cannot accept returns of gift cards or items clearly marked as final sale, except where required by applicable law or where an item is defective, damaged, or incorrect.

Cancellations

Please contact us as soon as possible if you would like to cancel an order.

Because some Mimimo & Co. products are sourced specifically after an order is placed, we cannot guarantee cancellation once sourcing, purchasing, packing, or fulfillment has begun.

If we are able to cancel the order before this process begins, we will issue a refund to the original payment method.

Refunds

Once an approved return has been received and inspected, we'll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please note that your bank or card provider may require additional time to process and display the refund.

International Orders

International customers are responsible for any applicable import duties, taxes, customs charges, or handling fees imposed by their destination country when these charges have not been collected at checkout.

Refusing to pay customs charges does not automatically qualify an order for a full refund. If a parcel is returned to us, any refund will be assessed after the parcel has been received and may exclude shipping charges and other non-recoverable costs, subject to applicable consumer law.

Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under applicable consumer protection laws.

Contact Us

To request a return, report a problem with an order, or ask a question about this policy, please contact us using the contact information provided on our website.