Shipping policy
SHIPPING POLICY
Thank you for shopping with Mimimo & Co. We carefully source and ship products from Japan and South Korea to customers around the world.
ORDER PROCESSING & SOURCING
Some products sold by Mimimo & Co. may be sourced or purchased specifically after an order is placed. Because of this, orders may require additional processing and sourcing time before they are ready to ship.
We will make reasonable efforts to source and prepare your order as quickly as possible. If an item becomes unavailable and we are unable to source it, we will contact you and arrange an appropriate refund for the unavailable item.
Please note that any shipping or transit estimate shown at checkout begins after your order has been processed and dispatched unless otherwise stated.
SHIPPING DESTINATIONS
Mimimo & Co. ships to selected international destinations. Available shipping options and rates are displayed at checkout based on your delivery destination and the weight of your order.
Some products may not be eligible for delivery to certain countries due to postal, customs, carrier, or import restrictions. If we are unable to ship an item to your destination, we will contact you as soon as possible.
ESTIMATED DELIVERY TIMES
For international orders, our standard estimated transit time is generally 6–10 business days after dispatch.
Delivery estimates are provided as a guide only and are not guaranteed. Delivery may take longer due to customs processing, postal delays, peak seasons, weather, local delivery conditions, or other circumstances outside our reasonable control.
SHIPPING COSTS
Shipping charges are calculated at checkout based on factors such as your destination and the total shipping weight of your order. The applicable shipping charge will be shown before you complete your purchase.
TRACKING
Where tracking is available for the selected shipping service, tracking information will be provided after your order has been dispatched. Please allow some time for tracking information to update after shipment.
CUSTOMS, DUTIES & IMPORT TAXES
International orders may be subject to customs duties, import taxes, handling fees, or other charges imposed by the destination country.
Unless these charges are specifically shown and collected at checkout, they are the responsibility of the customer. Mimimo & Co. does not control these charges and cannot guarantee the amount that may be charged by local customs authorities.
Customs processing may also cause delivery delays.
INCORRECT OR INCOMPLETE ADDRESSES
Customers are responsible for providing a complete and accurate delivery address when placing an order. Please contact us as soon as possible if you notice an error in your shipping information.
Once an order has been dispatched, we may not be able to change the delivery address.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply if the customer requests that the order be shipped again.
RETURNED OR UNDELIVERABLE PACKAGES
If a parcel is returned to us because it was unclaimed, refused, could not be delivered, or applicable customs charges were not paid, please contact us.
Any refund or reshipment will be assessed after the parcel has been returned to us and may exclude original shipping charges, return shipping costs, customs charges, or other non-recoverable costs, subject to applicable consumer law.
LOST OR DAMAGED ORDERS
If your order arrives damaged, or you believe it has been lost in transit, please contact us as soon as possible with your order number and any relevant photographs or information.
We will review the situation and, where appropriate, work with the shipping carrier to investigate the shipment. Any refund, replacement, or other resolution will be handled in accordance with our Return and Refund Policy and applicable consumer law.
CONTACT US
If you have questions about shipping or your order, please contact us using the contact information provided on our website.